1. Making a Booking
Bookings can be made via our website, by email, or by phone. All bookings are confirmed once written confirmation has been sent by Tartan Links Travel. Clients are responsible for checking that all details on their confirmation are accurate.
2. Deposits & Payment
- A 50% deposit is required to secure all bookings.
- The balance is due 28 days prior to travel unless otherwise agreed in writing.
- Payments can be made securely via bank transfer.
- Receipts and invoices are issued electronically for all transactions.
3. Cancellations & Refunds
- Cancellations made more than 28 days before travel are eligible for a full refund.
- Cancellations made between 7 days and 72 hours before travel will forfeit the 50% deposit.
- Cancellations made within 72 hours of travel are non-refundable.
If the Company cancels a booking due to unforeseen circumstances, a full refund will be issued.
4. Amendments & Delays
Where possible, amendments to dates, times, or routes will be accommodated. Waiting time due to client delays may incur an additional hourly charge. Drivers will monitor flight or event schedules and adjust collections accordingly.
5. Conduct & Damage
Clients are expected to behave respectfully towards drivers and vehicles. Any damage, spillages, or cleaning required beyond standard use may be charged to the Client. The Company reserves the right to refuse service in cases of inappropriate behaviour or intoxication.
6. Vehicle Allocation
The Company reserves the right to substitute vehicles of equal or higher class when necessary. Vehicle images used on our website are representative and may vary depending on availability.
7. Force Majeure
We will not be liable for delays, losses, or cancellations caused by events beyond our reasonable control including weather, mechanical failure, traffic congestion, road closures, strikes, or acts of God.
8. Travel Insurance
Clients are advised to carry adequate travel insurance covering cancellations, delays, and personal belongings. The Company’s liability is limited to the cost of the service provided.
9. Complaints
Any complaints should be submitted in writing to bookings@tartanlinkstravel.co.uk within 14 days of the journey. We aim to resolve all matters promptly and professionally.
10. Contact
Tartan Links Travel Ltd
Shell Discovery, East Marketgait
Dundee, Angus, Scotland
DD1 3HE
Email: bookings@tartanlinkstravel.co.uk
Website: www.tartanlinkstravel.co.uk